Facilities
The wifi here was hit and miss. In the reception it is really good but in the dorms it is often hit and miss. Santander appears to be blocked off their wifi aswell..weird.
Security wise, anyone can get in to this hostel but the staff knows everyone by eye. Plus there are lockers outside the room.
There are not really common area as such but there are sofas in reception, a small computer area and there are balconies off the rooms.
Showers and Toilets
We were in ensuite and the shower was not bad at all-good water pressure and it heated up quickly. The toilet was okay although due to you not being able to flush toilet roll and there being 10 people in the dorm they definitely needed to empty the bin more often.
Staff
The girl at the front desk is really lovely and will help you with anything from tours, bus tickets, taxis, restaurant recoemdations etc. Despite taking to her about the tours and bus tickets we actually booked wih someone else. However, she was not offended by this and helped us out when our tour bus was late and when we returned checked we had a good time.
There is another front of house guy who is okay br his english is not as good so he comes across snappy.
Breakfast
So on Hostelworld it states that there is free breakfast regardless of what room you stay in. However, we found out after eating two breakfasts with them that this was not the case. We got in to a slight discussion because they were trying to say that we knew and we didn't. Anyway this was sorted in the end and they acknowledged that they would pay for the breakfast we had already had because we had not known.
The breakfast itself is okay. You have the choice of jam, bread and butter, eggs, bread, cucumber and tomato, pho and instant noodles. I always went for the eggs which were two fried eggs with three slices of bread and the veg mentioned earlier. It was alright, nothing particularly special and not worth paying for.
Value for Money
At just under £4 it is not bad at all but if you add breakfast on to this that would be an extra £1.
Dorms
The dorms were a bit cramped but the air con worked very well. They had a balcony to enjoy the last of the sun. The beds were average actually in general it was all abit average.
Location
This hostel is in old town which is good for restaurants and where you will be picked up from for tours. Many companies won't pick up from other areas of Hanoi.
OVERALL, I enjoyed my stay here at Riverside there were a few teething issues but the staff especially the girl goes the extra mile for you. She even apologised for the misunderstanding. It is nice to be looked after in a hostel especially because many owners simply do not care.
Love Imogen xoxo
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